Minor incident

OpenText: Core Capture EU is experiencing degraded performance

Affected: Core Capture for SAP® Solutions

Current status of OpenText: Partial outage — live OpenText status

Timeline

1. Sep 30, 2026, 15:17 UTC
   investigating
   We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.
2. Sep 30, 2026, 16:11 UTC
   identified
   Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation. We will provide a further update as testing progresses and additional information becomes available.
3. Sep 30, 2026, 20:40 UTC
   monitoring
   A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable. We will provide further updates as monitoring continues.
4. Oct 2, 2026, 12:35 UTC
   investigating
   We are seeing a recurrence of the processing slowness impacting clients within the Core Capture GCP-EU environment. Our technical teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.
5. Oct 2, 2026, 19:15 UTC
   monitoring
   At this time, we are no longer observing processing slowness, and the system has returned to normal processing speeds. Our technical teams continue to work with our vendor to identify any potential latency that may be introduced at the network or other service layers. Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
6. Oct 5, 2026, 17:56 UTC
   monitoring
   We continue to work closely with our vendor to investigate the ongoing performance issue. The system is currently experiencing slower-than-normal processing, but transactions are continuing to be processed at this time. Our teams remain actively engaged and are working to restore normal processing speeds. We will provide additional updates as more information becomes available.
7. Oct 7, 2026, 01:50 UTC
   monitoring
   We have applied several fixes that have resulted in improved processing performance within the Core Capture GCP-EU environment. Our teams continue to work closely with the vendor to address the remaining performance concerns and bring the issue to a complete resolution. We will provide further updates as progress continues. Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
8. Oct 8, 2026, 00:27 UTC
   resolved
   This incident has been resolved.

Updates as published by OpenText (original).