Major incident

Cytracom: UCaaS: Outbound Call Failure

Affected: Call Completion

Current status of Cytracom: Operational — live Cytracom status

Timeline

1. Jun 3, 2026, 15:10 UTC
   investigating
   We are currently investigating an issue causing intermittent inbound and outbound call failures for some customers. Our engineering team is actively working to identify the root cause and restore normal call processing. We will provide an update as soon as more information is available.
2. Jun 3, 2026, 15:49 UTC
   monitoring
   We have identified and mitigated the issue that caused intermittent call setup failures for some customers. The issue was related to a degraded backend component that impacted call processing on a subset of voice infrastructure. Our engineering team applied corrective action, and calls are now processing normally. We are continuing to monitor the platform closely to ensure stability.
3. Jun 4, 2026, 04:06 UTC
   resolved
   This incident has been resolved.

Updates as published by Cytracom (original).