Critical incident

PowerSchool Products: PowerSchool SIS - Users hosted in Azure East region are unable to access PS SIS

Affected: PowerSchool SIS

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Mar 20, 2026, 15:50 UTC
   investigating
   We are investigating reports of multiple PowerSchool SIS users hosted in Azure east region are unable to access SIS application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..
2. Mar 20, 2026, 16:14 UTC
   monitoring
   We are seeing recovery of impacted SIS East Azure VMs and their SIS Applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
3. Mar 20, 2026, 17:08 UTC
   identified
   We are seeing that most impacted instances have been restored, and our teams are working to bring the remaining instances back online. We will continue to share updates as we make further progress toward full resolution
4. Mar 20, 2026, 18:42 UTC
   monitoring
   A fix has been applied to the affected SIS Azure East VMs and applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
5. Mar 23, 2026, 10:59 UTC
   resolved
   The issue reported for PowerSchool SIS has been resolved and this incident has been closed

Updates as published by PowerSchool Products (original).