Major incident

Northwestern Information Technology: CatConnect (Alumni and Advancement) Service Interruption

Affected: CatConnect (Alumni and Advancement)

Current status of Northwestern Information Technology: Under maintenance — live Northwestern Information Technology status

Timeline

1. Sep 16, 2026, 14:43 UTC
   identified
   Northwestern Information Technology has identified an issue causing a service interruption to CatConnect (Alumni and Advancement). Users may experience severe delays, intermittent errors, or an inability to access some services. Although the vendor is working to resolve the issue as soon as possible, we have not yet received a projected resolution time. The next update will be provided by 11:00 CDT.
2. Sep 16, 2026, 16:48 UTC
   identified
   The vendor has applied a mitigation for this issue, but is still performing additional verification across their environments. Some users may continue to experience severe delays, intermittent errors, or difficulty accessing some services. The next update will be provided by 13:00 CDT.
3. Sep 16, 2026, 18:26 UTC
   resolved
   This incident has been resolved.

Updates as published by Northwestern Information Technology (original).