Minor incident

Bynder: Production Environment - All regions

Affected: Uploads, Downloads, Global, US Only, EU Only

Current status of Bynder: Operational — live Bynder status

Timeline

1. Oct 20, 2026, 15:29 UTC
   investigating
   We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.
2. Oct 20, 2026, 16:28 UTC
   identified
   We have identified the cause of the issue. Metadata extraction for uploads on US-only portals is currently not working.
3. Oct 20, 2026, 16:55 UTC
   identified
   We are continuing to work on this issue. During this time uploads may become stuck and may not upload to US-only portals.
4. Oct 20, 2026, 17:45 UTC
   identified
   Degraded performance – Clipping paths and metadata on download We are experiencing an issue with clipping path extraction and with writing metadata to files at download. As a result, clipping path extraction is currently unavailable, and downloads that include embedded metadata may fail or be delayed. All other functionality is operating normally.
5. Oct 20, 2026, 17:49 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Oct 20, 2026, 19:09 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
7. Oct 20, 2026, 21:12 UTC
   resolved
   This incident has been resolved.

Updates as published by Bynder (original).