Major incident
Berklee IT Services: Partial Outage: Onelogin
Nov 2, 2026, 20:31 UTC
started
20:52 UTC
resolved November 3, 2026
24 h 20 min
duration
Affected: OneLogin
Current status of Berklee IT Services: Operational — live Berklee IT Services status
Timeline
- Nov 2, 2026, 20:31 UTCinvestigatingWe have received reports that some users on the Berklee network are unable to complete logging in through Onelogin, users reach the "you are being redirected to MFA" step and not able to continue. Technicians are investigating.
- Nov 3, 2026, 03:28 UTCidentifiedAn routing issue at our internet provider has been identified. Our vendor is currently working to isolate and resolve the problem.
- Nov 3, 2026, 03:54 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Nov 3, 2026, 20:50 UTCmonitoringWe are continuing to monitor for any further issues.
- Nov 3, 2026, 20:52 UTCresolvedThis incident has been resolved.
Updates as published by Berklee IT Services (original).
Other services with incidents at the same time
This was part of a wider event: 119 services reported incidents within the hour.
- Bonterra & NGP VAN Incidents & Maintenance 21:23 UTC · CyberGrants: Issues with Credit Card Donations
- Twilio 21:21 UTC · SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico
- Bonterra & NGP VAN Incidents & Maintenance 21:13 UTC · GiveGab Enterprise: Application is not Accessible
- MIT 21:05 UTC · Data Warehouse stale data
- Ping Identity 21:00 UTC · PingOne DaVinci - US Geography - Elevated Delay for Analytics
- Pinecone 21:00 UTC · [Pod-Based Indexes] Stalled control plane operations.
- Twilio 20:55 UTC · Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers
- DonorPerfect 20:53 UTC · Reporting Issues in DonorPerfect
- Gorgias 20:51 UTC · AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
- Hostinger 20:50 UTC · Emergency Server US-909 Maintenance
- Mercury 20:34 UTC · Duplicated incoming ACH transactions
- Zapier 20:31 UTC · "Chat with Sales" page not loading
- Optum 20:29 UTC · System Incident - Coding Intelligence - Production
- GBIF 19:59 UTC · Download complexity limited
- Telnyx 19:58 UTC · Outage of some public API endpoints on Nov 2
More Berklee IT Services incidents
- October 30, 2026 PaperCut Student Print Service Outage
- October 27, 2026 Colleague URL issue
- October 23, 2026 Outage: Microsoft Office
- October 23, 2026 Partial Outage: Colleague
- October 22, 2026 EMS Session Timeout Error
- October 21, 2026 archives.berklee.edu emergency outage