Major incident

DonorPerfect: Reporting Issues in DonorPerfect

Affected: DonorPerfect

Current status of DonorPerfect: Minor issues — live DonorPerfect status

Timeline

1. Nov 2, 2026, 20:53 UTC
   investigating
   We are currently investigating an issue affecting reports in DonorPerfect. Users may experience errors or be unable to generate reports at this time. Our team is actively working to resolve this issue. In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File. We apologize for the inconvenience and will provide updates here as more information becomes available. Thank you for your patience and understanding.
2. Nov 3, 2026, 17:36 UTC
   investigating
   We are continuing to investigate the issue affecting reports in DonorPerfect. This issue also impacts scheduled reports and dashboards. Our team is actively working toward a resolution. In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File. We apologize for the continued inconvenience and appreciate your patience. We will provide additional updates as they become available.
3. Nov 4, 2026, 15:00 UTC
   identified
   We are continuing to investigate the issue affecting reports in DonorPerfect, including scheduled reports and dashboards. Resolving this issue remains a top priority for our development team, and they are dedicating their full attention to implementing a resolution as quickly as possible. While we do not have an estimated time for resolution to share at this time, please be assured that our team remains actively engaged and is committed to restoring full functionality. In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File. And feel free to reach out to our support team for assistance finding alternative report solutions. We understand how important reliable reporting is to your organization's daily operations, and we sincerely apologize for the ongoing disruption. We greatly appreciate your continued patience and understanding as we work through this issue and will provide additional updates as more information becomes available.
4. Nov 5, 2026, 17:48 UTC
   identified
   Thank you for your continued patience as we work to resolve the ongoing reporting issues. Our Development team is working around the clock to restore full reporting functionality as quickly as possible. We sincerely apologize for the disruption this has caused. While we don't have new information to share at this time, please know that resolving this issue remains a top priority. We will continue to provide updates as more information becomes available. In the meantime, reports using Export to File can still be generated. You can get there by going to Reports → Report Center → Listings → Export to File. Our support team is standing by if you need assistance finding alternative report solutions.
5. Nov 6, 2026, 11:36 UTC
   monitoring
   We are pleased to share that reporting services have been restored in DonorPerfect. Access to reports, dashboards, and scheduled reporting services is now available, and functionality has returned to normal. Our team will continue to closely monitor these services to ensure everything remains stable and functioning as expected. We sincerely apologize for the disruption this issue has caused and greatly appreciate your patience and understanding while our Development team worked to restore these services.
6. Nov 6, 2026, 14:48 UTC
   resolved
   We are pleased to confirm that reporting services in DonorPerfect have been fully restored. Following a period of monitoring, we have confirmed that reports, dashboards, and scheduled reporting services are functioning as expected. This issue is now considered resolved. We sincerely apologize for the disruption and inconvenience this caused, and greatly appreciate your patience and understanding while our team worked toward a resolution.

Updates as published by DonorPerfect (original).