No impact incident

Twilio: Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers

Nov 2, 2026, 20:55 UTC

started

20:55 UTC

resolved

<1 min

duration

Affected: Voice, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

Nov 2, 2026, 20:55 UTC
resolved
On October 31, 2026, from 5AM to 8AM PT, customers may have experienced an issue with some inbound calls to Twilio Brazil numbers having no audio, and some calls also dropping. The impact was linked to a carrier fiber cut and a fallback route that could not handle the traffic load. The issue has been resolved and Voice is operating normally.

Updates as published by Twilio (original).

This was part of a wider event: 24 services reported incidents within the hour.

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