Major incident

Berklee IT Services: PaperCut Student Print Service Outage

Oct 30, 2026, 12:27 UTC

started

14:19 UTC

resolved

1 h 53 min

duration

Affected: Papercut

Current status of Berklee IT Services: Operational — live Berklee IT Services status

Timeline

Oct 30, 2026, 12:27 UTC
investigating
We have received reports of a problem with the PaperCut student printing service, affecting all student copiers. Issues being reported include: - Users are unable to tap their badge to release their print jobs or log in using the keypad. ITS is conducting preliminary investigations and will post an update when we know more. Technology Service Desk [email protected]
Oct 30, 2026, 14:19 UTC
resolved
This incident has been resolved.

Updates as published by Berklee IT Services (original).

This was part of a wider event: 39 services reported incidents within the hour.

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