No impact incident

Veriff: Retrospective Update

Oct 23, 2026, 14:13 UTC

started

14:13 UTC

resolved

<1 min

duration

Affected: Verification Decisions, Verification Decisions, Verification Decisions

Current status of Veriff: Operational — live Veriff status

Timeline

Oct 23, 2026, 14:13 UTC
resolved
During the period of 07:40AM - 1:23PM (UTC), our address parsing service experienced degraded performance. The issue was identified and faulty release was rollback by our team before this notification was published. The service is currently operational and address parsing is working as expected. More information, including the impact, will be available in the incident RCA. Do not hesitate to contact our support team in case of questions!

Updates as published by Veriff (original).

Rice University 15:02 UTC · Service Restored: Student Systems Operational
Kraken 15:00 UTC · Solana (SOL) Network Funding Delays
GitHub 14:58 UTC · Disruption with Dependabot Alerts
Twilio 14:53 UTC · Voice Call Post Dial Delay from Twilio Phone Numbers to Chile
Kaseya 14:50 UTC · Datto RMM v15.2.0 - Pinotage (EU1) - Device Filter Issue
Sage 14:48 UTC · Sage Business Cloud Accounting (UKI) - Partial Outage
Hosted Mender 14:46 UTC · Delayed email delivery on Hosted Mender
Blackboard 14:40 UTC · Illuminate data refresh delays for LMS data (US region)
Incognia 14:40 UTC · Dashboard not displaying up-to-date Risk Assessment data
Scaleway 14:24 UTC · [BookMyName] PHP emergency migration — multiple service regressions
SimplePractice 14:19 UTC · Identified missing translations within Secure Messaging
Telnyx 14:19 UTC · Service disruption affecting Mission Control, Call Control/TeXML API
Optimizely Service 14:14 UTC · Degraded Performance - CMS Edit Mode in DXP
Blackbaud 14:14 UTC · Active Issue Alert – Blackbaud Luminate Online - 000699240
Bling 14:12 UTC · Contas a receber não baixadas - Boletos Bling Conta