OutageDB

Minor incident

Veriff: Our service is experiencing issues

Oct 27, 2026, 14:56 UTC
started
15:34 UTC
resolved
38 min
duration

Affected: Verification Decisions, Verification Decisions

Current status of Veriff: Operational — live Veriff status

Timeline

  1. Oct 27, 2026, 14:56 UTC
    investigating
    We have identified an issue with a component update that is causing more sessions than usual to be routed to manual review. As a result, decision times for hybrid sessions (automatic decisions with manual fallback) may be longer than usual. We are actively working on a fix and will provide updates as more information becomes available.
  2. Oct 27, 2026, 14:57 UTC
    investigating
    We are continuing to investigate this issue.
  3. Oct 27, 2026, 15:34 UTC
    resolved
    Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

Updates as published by Veriff (original).

Other services with incidents at the same time

This was part of a wider event: 39 services reported incidents within the hour.

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