OutageDB

Minor incident

Veriff: Delayed decision for a subset of verification sessions

Oct 28, 2026, 20:47 UTC
started
21:38 UTC
resolved
51 min
duration

Affected: API, Verification Decisions

Current status of Veriff: Operational — live Veriff status

Timeline

  1. Oct 28, 2026, 20:36 UTC
    investigating
    We are currently investigating a potential issue with our services. Our team is investigating to determine if everything is working as expected. We will provide an update on our findings as soon as possible.
  2. Oct 28, 2026, 20:47 UTC
    identified
    The issue has been identified and services are recovering
  3. Oct 28, 2026, 21:20 UTC
    monitoring
    Services have recovered and we are monitoring to ensure stability.
  4. Oct 28, 2026, 21:38 UTC
    resolved
    Our initial assessment indicated that API response times were affected. Further investigation has shown that API performance was not impacted. The only effect was delayed verification decisions for a small subset of hybrid sessions. Our decision-making capability remained fully operational throughout the incident.

Updates as published by Veriff (original).

Other services with incidents at the same time

This was part of a wider event: 39 services reported incidents within the hour.

More Veriff incidents