Major incident

Veriff: Our service is experiencing issues

Affected: Verification Decisions, Verification Decisions

Current status of Veriff: Operational — live Veriff status

Timeline

1. Jun 12, 2026, 02:06 UTC
   investigating
   We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
2. Jun 12, 2026, 02:25 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 12, 2026, 02:43 UTC
   identified
   The issue has been identified.
4. Jun 12, 2026, 03:11 UTC
   monitoring
   The issue has been traced back to an upstream infrastructure outage affecting our platform. We are working closely with the provider to monitor the resolution and restore full functionality.
5. Jun 12, 2026, 05:45 UTC
   monitoring
   The fix has been successfully deployed. While services are returning to operational level, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
6. Jun 12, 2026, 10:19 UTC
   resolved
   This incident has been resolved.

Updates as published by Veriff (original).