Minor incident

Worldpay: INC0699356 - iQ - Functionality

Oct 21, 2026, 14:06 UTC
started
14:36 UTC
resolved
30 min
duration

Affected: Portals & Reporting

Current status of Worldpay: Operational — live Worldpay status

Timeline

  1. Oct 21, 2026, 14:06 UTC
    investigating
    We are currently experiencing a technical issue with Portals & Reporting. iQ users may receive an error message when trying to view the settlement summary widget within the reconciliation section. Technical resources are working to identify and resolve the issue as a matter of priority.
  2. Oct 21, 2026, 14:36 UTC
    resolved
    We have resolved the technical issue with Portals & Reporting. iQ users may have received an error message when trying to view the settlement summary widget within the reconciliation section. The service is now operating as expected. We apologize for any inconvenience this may have caused you or your customers.

Updates as published by Worldpay (original).

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This was part of a wider event: 109 services reported incidents within the hour.

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