Major incident

Pitt Digital Systems: Vendor Issue Affecting DocuSign Powerforms

Affected: DocuSign

Current status of Pitt Digital Systems: Operational — live Pitt Digital Systems status

Timeline

1. Aug 3, 2026, 20:25 UTC
   investigating
   Pitt Digital is aware of a vendor issue that is preventing some users from accessing PowerForms within DocuSign. As a workaround, PowerForm templates may be sent via the Templates tab. Please reach out to the PowerForm owner to send an envelope manually if it is necessary to sign a PowerForm. Pitt Digital is working with our vendor partner to resolve the issue, which affects DocuSign customers beyond the University of Pittsburgh. Updates will be posted to status.pitt.edu as more details become available.
2. Aug 3, 2026, 20:46 UTC
   monitoring
   The vendor has taken steps to resolve the issue and restore service. Pitt Digital continues to monitor DocuSign to ensure continued reliability and stability of the service.
3. Aug 3, 2026, 21:06 UTC
   resolved
   Monitoring confirms the issue has been resolved.

Updates as published by Pitt Digital Systems (original).