Critical incident

Anaplan: Platform Alerts

Affected: eu2: Data Center - Germany

Current status of Anaplan: Operational — live Anaplan status

Timeline

1. Mar 18, 2026, 18:55 UTC
   investigating
   We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
2. Mar 18, 2026, 19:15 UTC
   monitoring
   Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
3. Mar 18, 2026, 19:28 UTC
   resolved
   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
4. Mar 27, 2026, 18:55 UTC
   postmortem
   On March 18, 2026, at 18:55 UTC, our monitoring detected that the eu2: Data Center - Germany region was unavailable. During this time, customers could still log in to Anaplan, but they were unable to access their workspaces or models. The issue lasted approximately 33 minutes. **Root cause** As part of routine maintenance, a network configuration required for internal system communication was unintentionally cleared. As a result, systems in the eu2: Data Center - Germany region couldn't connect to other services. This stopped customers from accessing their workspaces and models. **Recovery** Our engineering team identified the issue and took immediate action. The team isolated the problem to a specific network configuration that had been cleared during the maintenance. Once the missing configuration was restored, system communication resumed and services began recovering across the region. By 19:28 UTC, the issue was fully resolved, and customers could access their workspaces and models. **Corrective and preventative actions** We're implementing the following actions to prevent recurrence: * We're reviewing our infrastructure configuration practices to establish standardized procedures that protect critical settings during maintenance. This ensures essential configurations aren't lost during routine work. * We're strengthening our alerting to detect when critical configurations are unintentionally changed during maintenance. This allows us to catch and correct issues before they impact customers. * We're establishing regular infrastructure resilience testing to validate system behavior after maintenance. This reduces the risk of unexpected issues during future maintenance. **Closing** We apologize for the impact this issue has had on your operations. We're committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact [Support](https://support.anaplan.com/).

Updates as published by Anaplan (original).