Minor incident

Twilio: MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States

Affected: MMS Short Code, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 3, 2026, 14:51 UTC
   investigating
   Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Nov 3, 2026, 15:52 UTC
   investigating
   Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Nov 3, 2026, 16:48 UTC
   identified
   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Nov 3, 2026, 17:48 UTC
   identified
   Twilio customers may be experiencing MMS delivery delays and MMS delivery failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
5. Nov 3, 2026, 19:07 UTC
   monitoring
   We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
6. Nov 3, 2026, 21:09 UTC
   resolved
   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States is operating normally.

Updates as published by Twilio (original).