Minor incident

Twilio: Issue with Flex Agent Copilot Auto Wrap-up Notes

Affected: Flex Agent Copilot

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 20, 2026, 16:53 UTC
   investigating
   Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
2. Oct 20, 2026, 17:50 UTC
   investigating
   We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
3. Oct 20, 2026, 17:57 UTC
   monitoring
   We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
4. Oct 20, 2026, 18:28 UTC
   monitoring
   We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
5. Oct 20, 2026, 18:58 UTC
   resolved
   The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.

Updates as published by Twilio (original).