No impact incident

CM.com: Temporary service interruption on MO webhook configuration

Affected: Business Messaging API

Current status of CM.com: Operational — live CM.com status

Timeline

1. Oct 20, 2026, 17:37 UTC
   investigating
   We are currently investigating an issue that prevents users to create/update MO webhooks. Existing MO webhooks are not impacted.
2. Oct 21, 2026, 07:22 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 21, 2026, 12:10 UTC
   monitoring
   A fix has been deployed and creating and updating MO webhooks should now work as expected. We are monitoring to confirm the issue is fully resolved. If you still experience problems, please contact our Support team.
4. Oct 21, 2026, 13:09 UTC
   resolved
   This incident has been resolved.

Updates as published by CM.com (original).