Minor incident

Cloud Security: Cisco Secure Connect - Service Disruption in Melbourne, Australia

Affected: Remote Access (Client)

Current status of Cloud Security: Operational — live Cloud Security status

Timeline

1. Oct 19, 2026, 17:17 UTC
   investigating
   Connectivity through our Melbourne location in Australia is currently affected. We’re working to address the issue and will share updates as more information becomes available.
2. Oct 19, 2026, 17:29 UTC
   identified
   The Remote Access (Client) service at Melbourne data center (MEL1.EDC) has been taken out of rotation to address the traffic disruption.
3. Oct 19, 2026, 18:36 UTC
   resolved
   The Melbourne data center (MEL1.EDC) has been returned to service. The Remote Access (Client) service is operating normally, and the traffic disruption has been resolved.We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.

Updates as published by Cloud Security (original).