Major incident

Topaz Labs: Increased Queue Times

Affected: Image API, Video API

Current status of Topaz Labs: Operational — live Topaz Labs status

Timeline

1. Sep 4, 2026, 21:03 UTC
   identified
   We are currently experiencing increased queue times for several image models, including Standard v2. Some requests may experience timeouts.
2. Sep 4, 2026, 21:12 UTC
   identified
   We are now experiencing increased queue times for both image and video models. Our engineers are continuing to work on a solution.
3. Sep 4, 2026, 22:38 UTC
   monitoring
   Our engineers have deployed a fix and are continuing to monitor queue times.
4. Sep 4, 2026, 23:17 UTC
   resolved
   This incident has been resolved. Requests queued during the incident window may experience lingering timeouts or failures. Please resubmit the request if this occurs.

Updates as published by Topaz Labs (original).