Critical incident

Granicus System: Book>Direct Outage

Oct 22, 2026, 13:42 UTC

started

15:03 UTC

resolved

1 h 22 min

duration

Affected: Book › Direct

Current status of Granicus System: Operational — live Granicus System status

Timeline

Oct 22, 2026, 13:42 UTC
identified
The issue has been identified and a fix is being deployed. Book>Direct should be fully operational within 2 hours.
Oct 22, 2026, 15:03 UTC
resolved
The Granicus engineering team has identified the issue affecting Book>Direct and successfully completed restoration. Book>Direct is now fully operational. We understand the impact this outage had on your operations and sincerely apologize for the disruption. Our teams worked with urgency to validate the fix and return the service to a stable state as quickly as possible.

Updates as published by Granicus System (original).

This was part of a wider event: 57 services reported incidents within the hour.

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GitHub 14:18 UTC · Incident with Actions Results
CivicPlus 14:16 UTC · Service Disruption - Cost Recovery
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Sinch 14:13 UTC · Delivery Issue Denmark - Nuuday
Cielo 14:03 UTC · Intermitência parcial nos pagamentos via QR Code Pix Bancos e Cielo para o parceiro Bradesco
Zapier 14:02 UTC · Assessment of recently reported PHP vulnerabilities
Linode 13:58 UTC · Service Issue - Linode Kubernetes Engine