Major incident

ActiveCampaign: Whatsapp message responses delayed

Oct 8, 2026, 14:03 UTC

started

17:26 UTC

resolved

3 h 23 min

duration

Affected: WhatsApp

Current status of ActiveCampaign: Operational — live ActiveCampaign status

Timeline

Oct 8, 2026, 14:03 UTC
investigating
We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.
Oct 8, 2026, 14:19 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 8, 2026, 14:29 UTC
monitoring
The issue has been resolved and response messages are catching up now.
Oct 8, 2026, 17:26 UTC
resolved
All delayed messages have caught up.

Updates as published by ActiveCampaign (original).

This was part of a wider event: 15 services reported incidents within the hour.

Klaviyo 15:00 UTC · Login and page loading issues
Workato Americas 14:51 UTC · Workato Performance Degradation
Thomson Reuters Legal 14:49 UTC · CoCounsel and CoCounsel New Experience Latency and Errors
HubSpot 14:45 UTC · Marketing email statistics are delayed
Kinsta 14:42 UTC · Service disruption at the Northern Virginia (US East 4) data center
Netlify 14:34 UTC · Elevated Edge Function Errors
Chargebee 14:31 UTC · API Service Degradation - EU Region
Granola 14:23 UTC · Notes failing to load in Granola desktop app
Edmentum 14:22 UTC · MajorClarity Performance Issues
Mews 14:17 UTC · Updates to channel managers are delayed.
Thomson Reuters Legal 14:08 UTC · Westlaw US and UK - Deep Research latency and errors
eXp 14:04 UTC · [Synthetics] Health Check | eam.expenterprise.com is DOWN
WiscNet 14:04 UTC · [2300145] Princeton School District - 400599 - Down
Cloudflare 14:00 UTC · Network Performance Issues in Kochi
Kami 13:58 UTC · Google Authorization/Integration