Major incident

SurveyMonkey: Excel/CSV Exports are failing

Affected: SurveyMonkey

Current status of SurveyMonkey: Operational — live SurveyMonkey status

Timeline

1. Aug 18, 2026, 00:42 UTC
   investigating
   All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
2. Aug 18, 2026, 00:56 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Aug 18, 2026, 01:00 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Aug 18, 2026, 01:03 UTC
   resolved
   This incident has been resolved.

Updates as published by SurveyMonkey (original).