Major incident

SurveyMonkey: Customers are unable to contact support through our Help Center chatbot

Affected: SurveyMonkey

Current status of SurveyMonkey: Operational — live SurveyMonkey status

Timeline

1. Jul 14, 2026, 19:07 UTC
   investigating
   This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
2. Jul 14, 2026, 19:58 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 14, 2026, 20:00 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 14, 2026, 20:06 UTC
   resolved
   This incident has been resolved.

Updates as published by SurveyMonkey (original).