Major incident

SonicWall - Cloud Secure Edge: High Latency / AuthN Timeout

Affected: Command Center, API, Trustprovider

Current status of SonicWall - Cloud Secure Edge: Operational — live SonicWall - Cloud Secure Edge status

Timeline

1. Jul 23, 2026, 14:12 UTC
   investigating
   We are investigating alerts indicating high latency and auth timeout from multiple regions
2. Jul 23, 2026, 14:31 UTC
   investigating
   We are continuing to investigate and resolve. Most logins to the console and new authentications are failing at this time.
3. Jul 23, 2026, 15:08 UTC
   monitoring
   Backend is recovering from an overloaded condition.
4. Jul 23, 2026, 18:28 UTC
   monitoring
   A hotfix was applied to our API. The system is recovering.
5. Jul 23, 2026, 19:37 UTC
   monitoring
   Engineering is continuing to monitor and address system performance issues
6. Jul 23, 2026, 21:17 UTC
   monitoring
   System is in the process of converging following the performance changes.
7. Jul 23, 2026, 21:45 UTC
   monitoring
   System has converged. Service is restored; we are continuing to monitor
8. Jul 23, 2026, 23:15 UTC
   resolved
   This incident has been resolved.

Updates as published by SonicWall - Cloud Secure Edge (original).