Critical incident

SolarWinds Service Desk: Elevated 500 errors

Affected: Application (North America)

Current status of SolarWinds Service Desk: Operational — live SolarWinds Service Desk status

Timeline

1. Sep 10, 2026, 15:38 UTC
   investigating
   We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time. Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
2. Sep 10, 2026, 15:49 UTC
   identified
   Our investigation identified the underlying issue. A corrective fix has been deployed, and the service remains under active monitoring to verify stability and confirm full resolution.
3. Sep 10, 2026, 15:54 UTC
   monitoring
   The system has been restored and is operating normally. We are continuing to monitor service performance and stability to ensure the corrective fix remains effective.
4. Sep 10, 2026, 16:02 UTC
   monitoring
   The system continues to operate normally following the fix. Monitoring remains in progress, and no additional issues have been observed at this time.
5. Sep 10, 2026, 16:25 UTC
   resolved
   After several minutes of monitoring, the system continues to operate normally. We are marking this issue as resolved. If you require further assistance, please contact Technical Support at [email protected].

Updates as published by SolarWinds Service Desk (original).