Major incident

SolarWinds Service Desk: Elevated 500 errors

Affected: Application (North America)

Current status of SolarWinds Service Desk: Operational — live SolarWinds Service Desk status

Timeline

1. Jul 14, 2026, 14:30 UTC
   investigating
   We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time. Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
2. Jul 14, 2026, 14:44 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 14, 2026, 14:57 UTC
   investigating
   The application is accessible again, and service has been restored. Our team is continuing to monitor the application closely to ensure stability. We will provide another update if any further issues are identified.
4. Jul 14, 2026, 15:05 UTC
   monitoring
   Our team is continuing to monitor the application closely to ensure stability. Further updates will be shared as soon as they are available.
5. Jul 14, 2026, 16:01 UTC
   resolved
   After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at [email protected].

Updates as published by SolarWinds Service Desk (original).