OutageDB

Minor incident

Sage: Brightpearl - Operational

Oct 28, 2026, 10:53 UTC
started
14:06 UTC
resolved October 29, 2026
27 h 14 min
duration

Affected: Brightpearl, Brightpearl, Brightpearl, Brightpearl

Current status of Sage: Operational — live Sage status

Timeline

  1. Oct 28, 2026, 10:53 UTC
    investigating
    We are investigating a potential issue with the service. An update will be provided within 30 minutes.
  2. Oct 28, 2026, 11:13 UTC
    identified
    We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected. We are currently investigating.
  3. Oct 28, 2026, 12:53 UTC
    monitoring
    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
  4. Oct 29, 2026, 14:06 UTC
    resolved
    The issue is resolved and Brightpearl continues to perform as expected.

Updates as published by Sage (original).

Other services with incidents at the same time

This was part of a wider event: 39 services reported incidents within the hour.

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