OutageDB

Minor incident

Twilio: SMS Delivery Delays and Failures from Twilio to MTC Namibia

Oct 28, 2026, 11:22 UTC
started
21:50 UTC
resolved
10 h 27 min
duration

Affected: SMS, Middle East & Africa

Current status of Twilio: Minor issues — live Twilio status

Timeline

  1. Oct 28, 2026, 11:22 UTC
    investigating
    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Oct 28, 2026, 12:23 UTC
    investigating
    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Oct 28, 2026, 14:23 UTC
    investigating
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
  4. Oct 28, 2026, 14:56 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  5. Oct 28, 2026, 15:57 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  6. Oct 28, 2026, 17:58 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  7. Oct 28, 2026, 21:50 UTC
    resolved
    We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Updates as published by Twilio (original).

Other services with incidents at the same time

This was part of a wider event: 39 services reported incidents within the hour.

More Twilio incidents