Critical incident

Rise Up: Rise Up platform is unavailable - AWS

Affected: Web application, API

Current status of Rise Up: Operational — live Rise Up status

Timeline

1. Jul 16, 2026, 07:57 UTC
   investigating
   The Rise Up platform is currently unavailable. Our engineering team has been alerted and is actively investigating the root cause. We will provide an update as soon as possible.
2. Jul 16, 2026, 08:22 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 16, 2026, 08:34 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Jul 16, 2026, 08:57 UTC
   identified
   All platforms ending with .riseup.ai are now accessible again. We are continuing to work on a fix for custom domains.
5. Jul 16, 2026, 10:03 UTC
   identified
   Mobile and API are available again. We have restored accessibility to 70% of all custom domains, and restoration of the remaining ones is in progress.
6. Jul 16, 2026, 10:50 UTC
   monitoring
   All custom domains are now available. Our cloud provider has confirmed an issue on their side, and we have put a workaround in place to mitigate it. We are waiting for their confirmation that the incident is fully resolved before rolling back our workaround.
7. Jul 16, 2026, 12:42 UTC
   monitoring
   Our cloud provider has confirmed that the incident on their side is fully resolved. We are now rolling back our temporary workaround. No downtime is expected during this operation, and we will continue to monitor closely.
8. Jul 16, 2026, 14:49 UTC
   resolved
   The rollback of our workaround is complete and all services are operating normally on their standard configuration. Our cloud provider confirmed the root cause was an internal issue affecting connection routing on their side. This incident is now resolved. We apologize for the inconvenience and thank you for your patience.

Updates as published by Rise Up (original).