Minor incident

Rise Up: Brief interruptions of the web platform and API on AWS

Current status of Rise Up: Operational — live Rise Up status

Timeline

1. Oct 7, 2026, 14:00 UTC
   resolved
   On October 7, between 14:18 and 14:35 CEST, and again between 15:03 and 15:18 CEST, some users experienced errors or pages failing to load on the web platform, and part of the API requests returned errors. The cause was an overload of our internal messaging system, triggered by an unusually large volume of background tasks. The platform has been operating normally since 15:18 CEST. Some background processing, such as automatic enrollments and their notifications, is delayed and is expected to catch up by this evening. If you received API errors during these windows, please check the result of the affected requests before retrying them. We apologize for the inconvenience and are putting safeguards in place to prevent this from happening again.

Updates as published by Rise Up (original).