Major incident

Instructure: Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio

Affected: Canvas LMS, ca-central-1, Canvas Catalog, eu-central-1, eu-west-1, us-east-1, Mastery Connect, us-west-2, ap-southeast-1, ap-southeast-2, Canvas Portfolio

Current status of Instructure: Operational — live Instructure status

Timeline

1. Jul 16, 2026, 08:22 UTC
   investigating
   We are currently investigating this issue.
2. Jul 16, 2026, 08:24 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 16, 2026, 08:35 UTC
   investigating
   We are continuing to investigate this issue.
4. Jul 16, 2026, 08:46 UTC
   investigating
   We are continuing to investigate this issue.
5. Jul 16, 2026, 08:49 UTC
   investigating
   We are continuing to investigate this issue.
6. Jul 16, 2026, 08:56 UTC
   investigating
   We are continuing to investigate this issue.
7. Jul 16, 2026, 09:13 UTC
   investigating
   AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status
8. Jul 16, 2026, 09:27 UTC
   investigating
   AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status
9. Jul 16, 2026, 09:38 UTC
   investigating
   AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
10. Jul 16, 2026, 09:53 UTC
    investigating
    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
11. Jul 16, 2026, 10:03 UTC
    identified
    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
12. Jul 16, 2026, 10:17 UTC
    identified
    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
13. Jul 16, 2026, 10:31 UTC
    identified
    Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well.
14. Jul 16, 2026, 10:48 UTC
    identified
    We are continuing to work on a fix for this issue.
15. Jul 16, 2026, 11:03 UTC
    identified
    We are continuing to work on a fix for this issue.
16. Jul 16, 2026, 11:13 UTC
    identified
    We are continuing to work on a fix for this issue.
17. Jul 16, 2026, 11:26 UTC
    identified
    Mastery Connect is accessible once again. Our team is monitoring it, while working on restoring other impacted services in all regions.
18. Jul 16, 2026, 11:38 UTC
    identified
    We are continuing to work on a fix for this issue.
19. Jul 16, 2026, 11:52 UTC
    identified
    We are continuing to work on a fix for this issue.
20. Jul 16, 2026, 11:57 UTC
    monitoring
    A fix has been implemented in all regions for all affected products. We are currently monitoring the results.
21. Jul 16, 2026, 12:21 UTC
    resolved
    This issue has been resolved and all Instructure products are working as intended.

Updates as published by Instructure (original).