Major incident

Cornerstone: Reporting 2.0 – FRA (EU) SL1 - Unable to Create or Edit Reports Due to Unresponsive Report Builder

Oct 12, 2026, 07:43 UTC

started

09:13 UTC

resolved

1 h 30 min

duration

Affected: Reporting 2.0

Current status of Cornerstone: Operational — live Cornerstone status

Timeline

Oct 12, 2026, 07:43 UTC
investigating
Users may experience an issue with Reporting 2.0 in the Production environment, where the report builder fails to load the available data fields, preventing users from creating new reports or modifying existing ones. When users attempt to create a new report or edit an existing report, the report builder interface loads but does not display the available fields required to configure the report. As a result, users are unable to add or modify table columns, apply filters, or complete report configuration.
Oct 12, 2026, 09:13 UTC
resolved
The Engineering Team has confirmed that Reporting 2.0 is now functioning as expected. This is successfully resolved. Thank you for your patience and understanding!

Updates as published by Cornerstone (original).

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