Major incident

Cardiff University: Intermittent issues accessing the SIMS Client via RAS

Oct 12, 2026, 08:31 UTC

started

14:50 UTC

resolved

6 h 19 min

duration

Affected: SIMS (Admin)

Current status of Cardiff University: Operational — live Cardiff University status

Timeline

Oct 12, 2026, 08:31 UTC
investigating
University IT are aware of an intermittent issue affecting access to the SIMS Client via RAS, and technical staff are currently investigating. An update will be provided as soon as more information is available.
Oct 12, 2026, 08:55 UTC
monitoring
A fix has been implemented and the issues affecting access to the SIMS Client via RAS should now be resolved. Engineers are continuing to monitor the service.
Oct 12, 2026, 14:50 UTC
resolved
The issue affecting access to the SIMS Client via RAS has now been resolved.

Updates as published by Cardiff University (original).

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