Major incident

Planning Center: Search service disruption

Oct 21, 2026, 16:30 UTC

started

19:46 UTC

resolved

3 h 16 min

duration

Affected: Check-Ins, Giving, People, Registrations, Services

Current status of Planning Center: Operational — live Planning Center status

Timeline

Oct 21, 2026, 16:30 UTC
investigating
Customers may experience errors or degraded performance when using Services, Registrations, Check-Ins, Giving, and People. We are investigating the cause and working to restore full functionality.
Oct 21, 2026, 16:54 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 21, 2026, 19:46 UTC
resolved
This incident has been resolved.

Updates as published by Planning Center (original).

This was part of a wider event: 109 services reported incidents within the hour.

Twilio 17:26 UTC · Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands
TeamViewer 17:23 UTC · DEX Platform Intelligence, Insights not generating
Atlassian Bitbucket 17:22 UTC · Disrupted Bitbucket availability
Northwestern Information Technology 17:20 UTC · eduroam new device registrations - BYOD
Blackbaud 17:13 UTC · Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846
BlueConic 17:13 UTC · OAuth connection setup temporarily unavailable
Voximplant 17:12 UTC · Degradation: SIP connectivity
Xsolla 17:12 UTC · Proactive notice: PHP security vulnerabilities
Twilio 17:10 UTC · SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States
UM IT Systems 17:01 UTC · idcardmanager.missouri.edu
CivicPlus 16:59 UTC · Service Disruption - Community Development v4
Berklee IT Services 16:57 UTC · archives.berklee.edu emergency outage
Yext 16:46 UTC · EU Knowledge Graph update failures and Pages publishing delays
Twilio 16:42 UTC · SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan
Cloudflare 16:42 UTC · Increased Latency in India