Major incident

Planning Center: Check-Ins sessions not starting automatically

Affected: Check-Ins

Current status of Planning Center: Operational — live Planning Center status

Timeline

1. Oct 4, 2026, 13:05 UTC
   investigating
   We're investigating reports that some Check-Ins events didn't start a new session automatically. If your event should be live but isn't, open the event in Check-Ins and click Start a new session.
2. Oct 4, 2026, 13:29 UTC
   identified
   We have identified the issue and a fix is being implemented.
3. Oct 4, 2026, 13:59 UTC
   monitoring
   We have a fix in place and a monitoring the results.
4. Oct 4, 2026, 23:06 UTC
   resolved
   This incident has been resolved.

Updates as published by Planning Center (original).