Minor incident

Planning Center: Chat Not Loading for Some iOS Users

Affected: Chat

Current status of Planning Center: Operational — live Planning Center status

Timeline

1. Oct 12, 2026, 14:53 UTC
   investigating
   Some iOS users may experience issues loading chat conversations. In some situations, tapping on the message input causes hidden messages to become visible. We are currently investigating the cause of this disruption.
2. Oct 12, 2026, 14:57 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 12, 2026, 16:25 UTC
   identified
   We were able to reduce the issue and believe it has to do with a device's "Reduce Transparency" setting. Working on a fix.
4. Oct 12, 2026, 20:35 UTC
   monitoring
   A fix has been identified and we're working towards getting it released.
5. Oct 13, 2026, 11:16 UTC
   resolved
   This incident has been resolved with the latest update to the Services and Church Center mobile apps.

Updates as published by Planning Center (original).