Major incident

Phrase: Degraded Performance of Project management in Phrase TMS (EU) starting on September 1, 2026 16:12 CEST

Affected: Project management

Current status of Phrase: Operational — live Phrase status

Timeline

1. Sep 1, 2026, 14:18 UTC
   investigating
   We are currently investigating an issue causing slowness in the Jobs view within Phrase TMS (EU). Users may experience delayed load times or reduced performance when accessing project management features. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
2. Sep 1, 2026, 15:00 UTC
   investigating
   We have identified the root cause of the issue. Our team is actively implementing a fix. We will provide further updates as we make progress.
3. Sep 1, 2026, 15:34 UTC
   monitoring
   A fix has been deployed and we are monitoring the results. Customers might need to clear browser cache and close all opened tabs with TMS if still experiencing problems.
4. Sep 1, 2026, 16:23 UTC
   resolved
   The issue has been resolved and performance is stable.

Updates as published by Phrase (original).