Major incident

Phrase: Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)

Affected: Ordering, Ordering

Current status of Phrase: Operational — live Phrase status

Timeline

1. Aug 31, 2026, 15:06 UTC
   investigating
   We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
2. Sep 2, 2026, 11:46 UTC
   resolved
   Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo are now working again.

Updates as published by Phrase (original).