Major incident

Phrase: Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CEST

Affected: Translation center, Connectors

Current status of Phrase: Operational — live Phrase status

Timeline

1. Sep 10, 2026, 05:06 UTC
   investigating
   We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
2. Sep 10, 2026, 05:34 UTC
   monitoring
   A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.
3. Sep 10, 2026, 06:03 UTC
   resolved
   We are pleased to confirm that the webhook synchronization issue between Phrase Strings and Phrase TMS has been resolved and verified as fully operational, including for US data center customers. This incident is now closed.

Updates as published by Phrase (original).