Critical incident

Phrase: Performance Disruption of Phrase Orchestrator (EU) on July 16, 2026 between 4:07 PM CEST and 5:32 PM CEST

Affected: Workflow Builder

Current status of Phrase: Operational — live Phrase status

Timeline

1. Jul 16, 2026, 14:49 UTC
   investigating
   We are currently investigating an issue affecting Phrase Orchestrator. We are working to identify the root cause and will provide further updates as soon as more information is available.
2. Jul 16, 2026, 15:27 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 16, 2026, 15:27 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. Jul 16, 2026, 15:41 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jul 16, 2026, 16:12 UTC
   resolved
   Orchestrator (EU) is available again since 5:32 PM CEST. All pending executions are being processed. This incident has been resolved.

Updates as published by Phrase (original).