Major incident

Knock: Workflow processing and message delivery errors

Current status of Knock: Operational — live Knock status

Timeline

1. Jul 16, 2026, 15:32 UTC
   investigating
   We're currently investigating errors processing notification workflows and sending messages for some customers.
2. Jul 16, 2026, 15:35 UTC
   identified
   We've shipped a fix and are beginning to see recovery. We are continuing to monitor closely.
3. Jul 16, 2026, 15:40 UTC
   monitoring
   Workflow processing and message delivery is operational again. We are continuing to monitor closely.
4. Jul 16, 2026, 15:45 UTC
   resolved
   This incident has now been resolved and the service is now fully operational.

Updates as published by Knock.