Critical incident

Yext: Increased error rate for Events API in the US

Affected: Analytics Ingestion

Current status of Yext: Operational — live Yext status

Timeline

1. Jul 16, 2026, 14:05 UTC
   investigating
   We are investigating indications of an increased error rate in the Events API in the US partition.
2. Jul 16, 2026, 14:40 UTC
   monitoring
   A workaround has been implemented and the Events API is now accepting events once again. We are working to resolve the underlying issue.
3. Jul 16, 2026, 15:56 UTC
   identified
   We have identified the source of intermittent latency increases in the Events API in the US partition. We have taken some measures to help alleviate the problem and are working on a full resolution.
4. Jul 16, 2026, 17:01 UTC
   identified
   The measures we have taken to help alleviate the problem are having some benefit and more events are being accepted. We continue to work on resolving the underlying cause.
5. Jul 16, 2026, 23:43 UTC
   resolved
   We have resolved the underlying issue, and in the past six hours of monitoring, the issue has not reoccured. The Events API is operating normally now. The issue intermittently impacted requests to the Events API between 12:37 AM to 1:11 PM EDT.

Updates as published by Yext (original).