Critical incident

U-Haul System: All Applications are now Fully Operational

Affected: POS, Web AMT, Showroom Sales, UBOX

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Jul 16, 2026, 14:56 UTC
   investigating
   Our teams are working to get this resolved as quickly as possible. If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Jul 16, 2026, 15:03 UTC
   investigating
   We have all hands-on deck working to resolve the issue. To continue business operations in backupPOS - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity # Please Do not upload BackupPOS Contracts until the System is Fully Restored. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Jul 16, 2026, 15:15 UTC
   investigating
   We are continuing to investigate this issue.
4. Jul 16, 2026, 15:23 UTC
   monitoring
   If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
5. Jul 16, 2026, 15:33 UTC
   resolved
   If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).