Minor incident

Cloudways: Degradation Impacting Vultr Server Operations

Affected: Cloudways Cloud Platform Service, Vultr

Current status of Cloudways: Operational — live Cloudways status

Timeline

1. Oct 1, 2026, 06:50 UTC
   identified
   We are currently investigating an issue impacting upstream API requests to Vultr. As a result, server management operations involving Vultr instances including launching new servers, cloning existing servers, and executing reboots may time out or fail. Active, running Vultr servers and hosted applications are unaffected and operating normally, as only administrative management actions are impacted. Our team is actively monitoring the upstream response, and we will provide another update as soon as more information becomes available.
2. Oct 14, 2026, 11:53 UTC
   resolved
   We have confirmed that the upstream Vultr API performance degradation has been fully resolved. All server management operations including launching new instances, cloning existing servers, and executing reboots are now fully restored and functioning normally. Thank you for your patience while we monitored the resolution.

Updates as published by Cloudways (original).