Minor incident

Heap: User property data delayed in Heap connect syncs (US customers only)

Affected: App, Heap Connect

Current status of Heap: Minor issues — live Heap status

Timeline

1. Oct 7, 2026, 23:20 UTC
   investigating
   We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
2. Oct 8, 2026, 00:56 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 8, 2026, 03:50 UTC
   monitoring
   A fix has been implemented, and latency is recovering. We continue to monitor.
4. Oct 8, 2026, 15:33 UTC
   resolved
   This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.

Updates as published by Heap (original).