OutageDB

Major incident

Optum: System Incident - Optum Clinical Data Center - Production

Nov 4, 2026, 16:04 UTC
started
18:06 UTC
resolved
2 h 01 min
duration

Affected: Optum Clinical Data Center

Current status of Optum: Operational — live Optum status

Timeline

  1. Nov 4, 2026, 16:04 UTC
    investigating
    OCDC PI Prefetch Orders are currently stuck due to an issue with processing status reports. Investigation is in progress to identify and resolve the issue.
  2. Nov 4, 2026, 17:03 UTC
    investigating
    The OCDC team has identified the issue and is actively working through the necessary remediation steps. Efforts are underway to restore normal processing as quickly as possible. We will continue to monitor progress and provide updates as more information becomes available.
  3. Nov 4, 2026, 18:06 UTC
    resolved
    The Team completed the file clean up and restarted the pods and processing as resumed. The prefetch orders are now updating as expected.

Updates as published by Optum (original).

Other services with incidents at the same time

This was part of a wider event: 37 services reported incidents within the hour.

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