Minor incident

Optum: System Incident - Medical Network-Portal - Production

Affected: Portal

Current status of Optum: Operational — live Optum status

Timeline

1. Nov 5, 2026, 18:23 UTC
   investigating
   We are currently experiencing an issue impacting eligibility and claim status transaction submissions to select payers in our ConnectCenter portal. Claim Status: Impact began November 2, 2026, at 9:30 PM CST Eligibility: Impact began November 4, 2026, at 9:30 PM CST Our teams are aware of the issue and are actively investigating and working toward resolution. We apologize for any inconvenience this may cause and will provide additional updates as they become available.
2. Nov 5, 2026, 19:00 UTC
   resolved
   Resolved: This issue was resolved as of November 5, 2026, at 12:30 PM CST. We appreciate your patience as our teams worked to resolve the issue. Original Notify sent November 5, 2026 @ 12:23 PM CST We are currently experiencing an issue impacting eligibility and claim status transaction submissions to select payers in our ConnectCenter portal. Claim Status: Impact began November 2, 2026, at 9:30 PM CST Eligibility: Impact began November 4, 2026, at 9:30 PM CST Our teams are aware of the issue and are actively investigating and working toward resolution. We apologize for any inconvenience this may cause and will provide additional updates as they become available.

Updates as published by Optum (original).