Critical incident

Granicus System: Granicus Issue Notification: SmartGov

Affected: SmartGov

Current status of Granicus System: Operational — live Granicus System status

Timeline

1. Nov 4, 2026, 17:01 UTC
   investigating
   We are investigating reports of degraded performance affecting SmartGov. Some customers may experience slower-than-normal response times when accessing SmartGov, including delays that may affect payment processing and receipt confirmation. Our teams are actively investigating and working to restore normal performance. We will provide additional updates as more information becomes available. Thank you, Granicus Customer Support
2. Nov 4, 2026, 17:02 UTC
   investigating
   We are continuing to investigate this issue.
3. Nov 4, 2026, 18:24 UTC
   monitoring
   We have implemented mitigation measures and are seeing improved performance across SmartGov. The service is operating normally at this time, and our teams will continue monitoring to ensure performance remains stable. We will provide an additional update if further issues are observed.
4. Nov 4, 2026, 22:46 UTC
   resolved
   This incident has been resolved.

Updates as published by Granicus System (original).